LearnUpon, a leading Learning Management System (LMS) provider, and Planhat, a customer management platform, have announced a strategic partnership aimed at transforming how businesses onboard, retain, and grow their customers. The collaboration seeks to merge powerful customer data with targeted educational content, providing businesses with a comprehensive solution to enhance their customer experience at every stage of the journey.
The partnership between LearnUpon and Planhat comes as organisations increasingly prioritise customer education to drive retention and satisfaction. This collaboration offers companies a unique opportunity to integrate customer insights with educational programmes, empowering businesses to optimise onboarding, improve customer engagement, and foster long-term growth.
Brendan Noud, CEO and co-founder of LearnUpon, commented on the collaboration: “LearnUpon and Planhat are two solutions that are deeply invested in elevating the customer experience. By partnering, we’re providing our customers with groundbreaking visibility into the customer journey and innovative new tools to enable them to meet their customer-oriented goals.”
This partnership is timely, coinciding with the growing recognition of customer education as a key driver of business success. LearnUpon’s latest State of Learning Report revealed that 71% of learning leaders view customer retention as a key measure of successful training programmes. The partnership with Planhat is expected to enhance companies’ ability to deliver effective training and achieve critical key performance indicators (KPIs), contributing to higher customer satisfaction and retention rates.
Chris Regester, Chief Commercial Officer at Planhat, echoed the sentiment: “Long-term customer management is fundamentally about helping customers reach their goals. Central to this is customer education and enablement. Since introducing our education and enablement programmes, we’ve observed that customers who complete our Power User Certification achieve 40% more objectives on average than before. With LearnUpon’s industry-leading solutions, Planhat customers will be able to reach even more customer outcomes.”
At the core of this partnership is the seamless connection between the two platforms, enabling automatic data exchange and personalised delivery of customer education throughout the lifecycle. This new capability allows businesses to build a leading customer experience ecosystem that supports everything from onboarding to continued engagement.
The partnership follows the launch of LearnUpon’s next-generation customer education platform, LearnUpon Anywhere, and Planhat’s upgraded next-generation customer relationship management (CRM) system. These enhancements provide a comprehensive offering for companies looking to focus on customer education and improve outcomes across their entire customer journey.
The collaboration also reflects the growing trend of businesses investing in customer education to drive business outcomes. By offering an integrated solution that connects data with education, LearnUpon and Planhat aim to provide companies with the tools they need to build lasting customer relationships and maximise long-term value.
As more organisations recognise the importance of customer education in driving retention and growth, this partnership is set to become a key player in shaping the future of customer experience management. With a shared commitment to innovation and customer success, LearnUpon and Planhat are positioned to help businesses stay ahead in an increasingly competitive market.